Privacy Policy

 

Privacy

 

Holloway Lodging Corporation and its subsidiary entities ("Holloway") are committed to maintaining the privacy and security of your personal information. This Privacy Policy explains Holloway's practices with respect to the processing of your personal information which includes the collection, use, processing, transfer, storage or disclosure of your personal information. In this policy, personal information is defined as: "any information which relates to an individual and allows that individual to be identified."

We limit the collection, use, retention and disclosure of personal information as needed by Holloway or third party affiliates for the purposes of: identifying you; protecting us and you against error and fraud; and providing and/or enhancing services to both our guests and employees. Services include but are not limited to: Understanding and analyzing guest responses, needs and preferences; identifying referral and/or repeat business; administering brand loyalty programs; and providing employee related services.

We collect, use and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances. We maintain the security and confidentiality of the personal information furnished to us according to reasonable standards. Compliance with these standards is reviewed and revised as required. We keep your information only as long as it is needed. Retention and destruction of personal information is determined by company policy and in accordance with applicable legislation. We monitor our compliance with applicable privacy legislation. Subject to legal and contractual restrictions, an individual can withdraw their consent to our collection, use or disclosure of their personal information at any time with reasonable notice. If any individual/customer refuses or withdraws their consent for any purpose that is required by us to fulfill our product or service contract with such individual, we will not be able to provide, or continue to provide, such individual with the product or service.

We need to get your express or implied consent before obtaining or using information about you, or disclosing this information to anyone. You can withdraw this consent whenever you want, unless legal requirements prevent this.

The purchase or use of products and services by a client/customer, or the acceptance of employment or benefits by an employee, may constitute implied consent for Holloway to collect, use and disclose personal information for the identified purpose.

You can review and make corrections to your information. Write to us here: privacy@hlcorp.ca and we will be able to assist you further. We may ask you to put your request in writing. We'll respond to your request within 30 days. If we need to extend the time, or if we will have to refuse your request, we will tell you why, subject to any legal restrictions. Based on the information provided to us, we ensure that personal information is processed accurately and completely. Security is an important concern to us and we exercise care in providing security over individual information.

It is the responsibility of the individual to provide any updates to personal information in order to maintain the accuracy of our records as is required for the purposes for which the information is to be used.

Individuals have access to personal information that is reasonably available and retrievable in the ordinary course of business. Upon receipt of a written specific request, we will respond to an individual's request, and advise the individual in advance of any charges for retrieval, reproduction or delivery of the personal information requested. Some information may not be accessed if it refers to others, is subject to legal privilege, contains confidential information, cannot be retrieved using an individual's name or ID number, cannot be disclosed for legal reasons, or as otherwise prohibited by law.

We may tell you about products or services through direct mail, telephone, or other means. If you do not wish to receive this type of information from us, please notify us via email here: privacy@hlcorp.ca. Each Holloway employee is personally responsible for maintaining customer confidence in the company. We provide training designed to educate employees about the meaning and requirements of this Privacy Policy.

A complaint or a request for an investigation must be addressed in writing to the Holloway Chief Privacy Officer at the physical or email address below. A response will be provided within 30 business days. If the complaint is justified, Holloway will take appropriate measures to address the complaint, including but not limited to, allowing access to the requested information, proceeding with the rectification or, as the case may be, amending its Policy and practices.

Holloway Lodging Corporation
6009 Quinpool Road, 10th Floor
Halifax, Nova Scotia
B3K 5J7


Contact the Holloway Chief Privacy Officer here: privacy@hlcorp.ca.

Our goal is to provide you with an excellent experience when doing business with us while protecting your privacy.